FOTOMAX

INC.

More than 50 branches in Hong Kong to provide you with more personalized products and services

Join our Membership programme, to enjoy our privileged services and get our most updated promotions.

TOTAL SATISFACTION GUARANTEE (For Shop Only)

PHOTO AND IMAGING SERVICES

If you are not completely satisfied with your photos for whatever reasons, return them to us and we will print them again absolutely free of charge, or give you a "Fotomax Cash Voucher"

Photos Reprint:
Simply bring them along with the negatives/digital files and order bag to any Fotomax outlet within 10 days.

Photo Return:
Bring the photos along with the order bag and your receipt to the same Fotomax outlet within 10 days, we will issue a "Fotomax Cash Voucher" in the same amount of photos returned.*

*Refund / Return Policy is not applicable to Online Printing Service, Fotomax Imaging CD, Fotomax High Resolution CD, Digital Image Product, Professional Photofinishing Service, Conversion Service from Video Tape to Video Disk, FotoBook, Heartwarming Stamps Service and BannerShop service.

CAMERA

Goods Exchange:
For camera purchased with quality problem, bring the camera with full packaging and your receipt to the same Fotomax outlet within 10 days and we will exchange for you with a new one of the same model. Other than quality issue, Refund / Return Policy is not applicable to these products.

OTHER PRODUCTS

Goods Exchange:
Please bring the product purchased with original packaging and your receipt to the same Fotomax outlet within 10 days and we will give you a cash refund. Octopus products are not accepted for product return.

Goods Exchange:
For product purchased with quality problem, bring the product with full packaging/ accessories and your receipt to any Fotomax outlet within 10 days and we will exchange for you with a new one of the same model, with the exception of computer software, printer ink cartridge and Octopus products. The mentioned products must be returned to vendors by customer for checking and vendors will be responsible for goods exchange directly.

Remarks:

  1. Each transaction can enjoy return service once.
  2. Bonus points equivalent to points earned for the amount refunded will be deducted from Fotomax Privilege Club       member's account in case of refund/ return.
  3. Customers paid with credit card, please present the credit card and credit card sales slips to the same Fotomax outlet to have refund.
  4. The effective date for the "Fotomax Cash Voucher" will last for three months starting from the date of return.
  5. In the event of dispute, the decisions of Fotomax shall be final.

Our Store Service

IN STORE SERVICES

More than 50 branches in Hong Kong to provide you with more personalized products and services

FILM DEVELOPMENT
DIGITAL IMAGING SERVICES
DOCUXPRESS
ID PHOTO SERVICE
VIDEO DISK CONVERSION SERVICE
FRAMING